Privacy Policy

Last updated: 7/5/2026

1. Introduction

Welcome to Neon Cell. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website, what we store on your device, and the privacy rights available to you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier.
Contact Data includes email address and telephone numbers.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and approximate location (country), operating system and platform, and the device type you use to access this website.
Usage Data includes information about how you use our website, such as the pages you view and the site that referred you.

3. Cookies, Local Storage & Analytics

We store a small amount of information on your device. We group it into essential and non-essential (analytics) categories.

Essential storage (always active)

These are strictly necessary to provide features you request and cannot be switched off:

Site access & sign-in — to remember that you have entered the site and to keep administrators signed in.
Security — short-lived tokens used to protect sign-in (for example, a one-time value used during login).
Preferences — your theme (light/dark) and layout choices, so the site remembers how you like it.
Live chat — a session identifier used only when you open the chat assistant, so your conversation stays connected.

Analytics (only with your consent)

We only run the following after you select Accept in our consent banner. If you decline, or have not yet chosen, none of this takes place:

We record page views — the page URL, the referring site, your device type (mobile/tablet/desktop), and a randomly generated session identifier — to understand how the site is used. This data is stored in our analytics database and is not used to build advertising profiles or sold to anyone.
To estimate your approximate country, your IP address is sent to a third-party geolocation service, ipapi.co. We do not store your IP address — only the country it returns. This may involve transferring your IP address outside your country of residence.

Managing your choice

You can decline analytics at any time using the consent banner. To change a previous decision, clear this site's data in your browser (which resets the banner) and choose again. Declining analytics does not affect your ability to use the site.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where you have given consent — for example, for the analytics described above.
Where we need to comply with a legal obligation.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at our provided support email or through the site's contact forms.